Client Information & Cancellation Policy

Client Information & Cancellation Policy

CLIENT INFORMATION
To discuss your beauty plans book in for a complimentary, no obligation consultation stating your main interest and please arrive ten minutes early so you feel relaxed. Put some time aside for yourself, whether it is for total relaxation, beauty problems or those uplifting cosmestic treatments. Let us help rejuvenate your body and relax your mind in the perfect environment. My friendly staff are here for YOU.

DEPOSITS
For bookings lasting for one hour or more a deposit of 50% may be asked for at the time of booking. This can also be paid for over the phone. Deposits are totally refunded with 24 hours notice cancellation. Deposits can also be moved to your amended appointment times and dates.

CANCELLATIONS
Please give more than 24 hours notice if cancellations occur. Less than 24 hrs will incur a charge of 50% of your total treatment cost and will be added to your next appointment. No shows will be charged in full. This notice will allow us to accommodate clients on the waiting list. If you do not cancel one of your course treatments in advance the same cancellation system applies.

LATE FOR APPOINTMENT
If YOU are unavoidably late for your appointment we will work as a team to make sure that all your needs are still taken care of but please understand sometimes this may not be possible. If WE are unavoidably late for your appointment, we apologise as sometimes this is out of our control. We will make this up to you if this should ever cause you a problem & inconvenience.

MEDICAL CONDITIONS
If you have any known medical condition or allergy that may affect your treatment within the salon please inform us prior to arranging your consulatation, and indeed if you have any health changes or medications that could alter your treatment response post consultation.

HELP US
If you are ever dissatisfied with your experience, let us know so we can learn from your experience and perfect it for the next time.

TREATMENT PRICES
All the treatments include VAT at the rate 20%. All prices are correct in our brochure at the time of going to print. We reserve the right to change prices without prior notice.

PAYMENT
All major credit and debit cards are accepted. Not American Express

GIFT VOUCHERS
Vouchers can be arranged and paid for and posted to you or the client. Vouchers are valid for 6 months only. When booking please state the voucher number, this will secure your booking. The same cancellation charges apply to voucher holders. A no show will prevent the voucher from being used again.

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