Client Information & Cancellation Policy

Client information and cancellation policy

COVID-19 Information

We can’t wait to see you all again and hope in this turbulent time that you are all safe and well. Some of you have already visited, even though we have had limited treatment services available.

Team Evolve were all so exited to be able to go back to full services on the 1st August, but as you may know, Boris prevented this literally the night before. We have great hopes for Saturday 15th August, however until confirmed we unfortunately can’t take any bookings for full treatment services.

Your client experience at the Evolve clinics is only slightly different and we have tried to keep the luxurious, relaxing aspect of your visit. Please be safe in the knowledge that Vicky the clinic Director has updated all health and safety. We have partnered with Comply at Work to ensure a full COVID-19 policy is in place. We have also increased our usual high level of health and hygiene standards. Staff training is up to date with all new standards.

We look forward to welcoming you back to our clinics soon.
COVID-19 Updated Client Questionnaire

We have an updated client questionnaire for you to read and sign once you enter the clinic. PLEASE READ THIS PRIOR TO YOUR VISIT. Contact the clinic if you have any queries.

Bolton & Westhoughton Clinic’s Client Journey Information

CLIENT INFORMATION
To discuss your beauty plans book in for a complimentary, no obligation consultation stating your main interest and please arrive ten minutes early so you feel relaxed. Put some time aside for yourself, whether it is for total relaxation, beauty problems or those uplifting cosmestic treatments. Let us help rejuvenate your body and relax your mind in the perfect environment. My friendly staff are here for YOU.

DEPOSITS
For bookings lasting for one hour or more a deposit of 50% may be asked for at the time of booking. This can also be paid for over the phone. Deposits are totally refunded with 24 hours notice cancellation. Deposits can also be moved to your amended appointment times and dates.

LATE FOR APPOINTMENT
If YOU are unavoidably late for your appointment we will work as a team to make sure that all your needs are still taken care of but please understand sometimes this may not be possible. If WE are unavoidably late for your appointment, we apologise as sometimes this is out of our control. We will make this up to you if this should ever cause you a problem & inconvenience.

MEDICAL CONDITIONS
If you have any known medical condition or allergy that may affect your treatment within the salon please inform us prior to arranging your consulatation, and indeed if you have any health changes or medications that could alter your treatment response post consultation.

HELP US
If you are ever dissatisfied with your experience, let us know so we can learn from your experience and perfect it for the next time.

TREATMENT PRICES
All the treatments include VAT at the rate 20%. All prices are correct at the time of going to print. We reserve the right to change prices without prior notice.

PAYMENT
All major credit and debit cards are accepted. Not American Express

GIFT VOUCHERS
Vouchers can be arranged and paid for and posted to you or the client. Vouchers are valid for 6 months only. When booking please state the voucher number, this will secure your booking. The same cancellation charges apply to voucher holders. A no show will prevent the voucher from being used again.

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